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Summary

Ethics Class 11

## BRIEF DISCUSSION OF THE PREVIOUS CLASS (5:15 P.M.)

## EMOTIONAL INTELLIGENCE (5:18 P.M.)

- A few examples of emotional intelligence:
- (a) ==Identify==
- Recognizing when a friend is feeling low and offering support without being explicitly told.
- (b) ==Use==
- Use your enthusiasm to motivate yourself to complete a challenging task.
- (c) ==Understand==
- Empathising with the coworker's frustration and understanding the reasons for their underlying feelings will lead to more effective teamwork.
- (d) ==Manage==
- Staying calm and composed in a high-pressure situation to make rational decisions instead of reacting impulsively.

## SELF MOTIVATION (5:27 P.M.)

- It refers to an energetic and persistent approach toward goal achievement.
- **Strategies to Self-Motivate**
- (a) Remembering your past achievements (Positive self-affirmation).
- (b) Analyzing the positive implications of achieving the goals.
- For example, happiness, self-respect, confidence, etc.
- (c) Analyzing/reflecting on the purpose and consequences of your actions/inactions.
- (d) Creating a guilty feeling or listening to your inner voice.
- (e) Remembering your loved ones.
- (f) Using mild fear appeal concerning failure.
- (g) Embracing positive peer pressure.
- (h) Reflecting on your strengths, weaknesses, opportunities, and threats.
- (I) Having a reference group and indulging in anticipatory socialization.
- (j) Listening to motivational talks, and songs, reading motivational books, self-help books, etc.
- (k) Create small targets, track your progress, and make achieving these targets your habit.
- Rewarding yourself for small achievements.

## SELF REGULATION (5:42 P.M.)

- "Rule your feelings, else your feelings will rule you." -Publilius Syrus.
- Don't let yourself become the prisoner of your emotions.
- If you are self-regulated:
- (a) You will think before acting.
- (b) You will have control over your impulsive feelings.
- (c) You would be able to hold yourself before judging others.
- Self-regulated people exhibit the following features:
- (a) Calmness
- (b) Discipline
- (c) Rationality
- (d) Integrity
- (e) Tolerance
- (f) Trust-worthiness

## EMPATHY

- It refers to the ability to understand the emotional profile of others by imaginatively placing yourself in the position of others.
- These people have the following traits:
- (a) Kindness
- (b) Ability to establish an emotional connection.
- (c) Effective listener
- (d) Good observation skills, i.e. ability to acknowledge the perspective of others.
- (e) Exhibiting the value of patience.
- (f) Non-judgemental attitude.
- (g) Service orientation or bottom-up approach.

## SOCIAL SKILLS (5:54 P.M.)

- It refers to the proficiency in building relationships and its management.
- For example,
- (a) Good communication skills
- (b) Cooperative attitude,
- (c) Ability to delay gratification
- (d) Emotional stability
- (e) confidence
- (f) Pleasing personality
- (g) Approachable personality
- (h) Effective listening
- (i) Good sense of humour
- (j) Ability to persuade
- (k) Tactfulness
- (l) Constructive conflict resolution,
- (m) Social memory
- (n) Open-mindedness
- (o) Being humane

## DISCUSSION ON QUESTION (6:02 P.M.)

- **Question:**
- "Emotional Intelligence is the ability to make your emotions work for you instead of against you". Do you agree with this view? Discuss. (10 Marks/150 Words)
- **Approach:**
- (a) In the introduction define the term Emotional Intelligence.
- (b) In the linking statement mention Daniel Goleman.
- (c) In the body explain the five building blocks along with examples.
- (d) In the conclusion, mention that according to Daniel Goleman, 80% of success depends upon 'EQ', and only 20% depends upon IQ.

## ASSIGNMENT WRITING SESSION (6:10 P.M.)

## MAYER AND SALOVEY (6:27 P.M.)

- **Four Branches Model**
- (a) ==Emotional Perception==
- Ability to identify the emotions and express them accurately.
- (b) ==Emotional Assimilation==
- Ability to differentiate between emotions and identify which emotion facilitates the thought process.
- (c) ==Emotional Understanding==
- Ability to understand emotions, transition, and their impact on relationships.
- (d) ==Emotional Management==
- Ability to manage emotions by attaching and detaching from them in any situation.
- For example, the emotional state of Arjun before Kurukshetra.
- He was able to identify his emotions and was aware that the emotion of sympathy was dominating his thought process.
- However, interaction with Lord Krishna made him understand that this emotion of sympathy is weak, and by not fighting against the wrong he will be sinning.
- Hence, Arjun detached himself from this emotion of sympathy fought for dharma, and became Sthithapragnya.

## CAN EI BE LEARNED

- One school of thought believes that genetics and early experiences play an important role in how we manage our emotions.
- However, the skill of emotional intelligence (EI) can be learned through the following:
- (a) ==Motivation==
- Learning EI skills requires commitment which is a conscious effort and willingness to honestly evaluate your emotions.
- (b) ==Well Designed Intervention==
- It helps the person to get accurate feedback about how others perceive them.
- It will help them to pause and contemplate their behaviour.
- Finally individual gets a clear picture of what needs to be improved.
- (c) ==Flexibility in Attitude==
- People with social skills and self-awareness are more flexible in their attitude.
- Hence, early socialization is significant in the development of EI.
- (d) ==Application==
- Make a deliberate effort to apply these strategies in real life.

## ROLE OF EI IN ADMINISTRATION (7:10 P.M.)

- **Theoretical Background**
- (a) Fredrick Winslow Taylor
- (b) Max Weber
- (c) Elton Mayo.
- (d) Daniel Goleman
- (e) Mayer and Salovey
- ==Fredrick Taylor==
- He was known as the father of scientific management theory.
- This approach was based on the idea of eliminating time and motion waste.
- It was only concerned with efficiency and maximization of output.
- This theory was based on the following assumptions:
- (i) Efficiency can be improved by the application of scientific methods.
- (ii) A good worker does not initiate an action but only accepts orders.
- (iii) The worker is an economic man.
- The theory has the following principles:
- (i) The one ==best way== of doing a task.
- (ii) Selecting and training the workman in the ==best way==.
- (iii) Making sure that the work is done according to the==best way==.
- However, the theory has been criticized on the following grounds:
- (i) It is a ==mechanistic theory== that ignores the human side of the organization.
- (ii) It treated workers as machines and expected them to be as efficient as machines.
- (iii) It was a monistic theory of motivation that underestimated and oversimplified human motivation only in economic terms.
- The theory treated man as a 'cog in the machine'.
- **Application**
- (a) Role of EI in Civil Services

## THE TOPIC FOR THE NEXT CLASS: CONTINUATION OF EI IN ADMINISTRATION